Loyalty Vs Short-term Manipulation
When
I walk through alleys of big food chain store I see everywhere just price
reduction, promotions. They want me to buy the most but they do not care about
me, my needs, and my wants. They don’t know me. However there appears one
question. Am I inspired to go back and become loyal to the same big food
chain store? I think that I am not. Are you?
Are
you interested in coming back every time you go shopping? You walk in, you plan
to buy some stuff, but usually you still end up with full cart, with groceries
which are not healthy and good for you. In my opinion there is absolutely no
culture, no significant difference between them and other big store. They do
not make me feel that I am special. I do not feel any reason to come
back and being loyal.
I believe
there must be a different way how to do it. How build loyalty. People need
to be inspired by story of store, by values or by purpose. We should explain
difference between what most people do
- Repeat
business- it means people do business several times, but only through
manipulation (price, promotions, peer pressure, novelty, and aspiration).
- What
loyalty means- people are willing to turn down better offer, price, and product
only because they want to keep your business?
Why
I would like to see this? I would feel like somebody care, you know
that feeling where you deserve to have your favorite store, person where you
come for advice (what to cook, what ingredients buy, what physical exercise to
do to feel healthier). You will know that there will be somebody who you can
trust. I am not saying that price would be cheaper. However I am sure
you would agree with me that the best investment is investment in you. Wouldn’t be nice to being part of community
where you would know that people think same way about food, physical exercises,
and healthy way of life. Would you like to belong there? I am honest with
you, I would.
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